FAQ
Order Issues
I did not receive an order confirmation email?
Confirmation emails are typically received shortly after an order is placed. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Team at info@homebodybyuchis.com so that we may assist you further!
How can I modify or cancel my order?
Once an order has been placed, it cannot be modified or canceled.
When can I expect my order to arrive?
Please allow 3-5 business days for processing of your online order. Our warehouse ships from Monday-Friday excluding holidays.
My order shipped but I need to change the address?
We are unable to change your shipping address once your order has shipped. Please contact UPS or DHL and update your address on the their website as soon as possible.
Shipping
Do you accept orders shipping to PO Boxes?
Unfortunately, we do not ship to private mailboxes (PMB), PO Boxes, and APO/FPO addresses.
When will my order ship?
Any orders placed after 9AM PST will be processed starting the following business day. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout.
One or more items are missing from my order.
We are sorry we left out a product from your order.Please email customer service at info@hombodybyuchis.com, as soon as possible. Please include “missing item and order number” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) missing from your order.
The item(s) I received was damaged. What should I do?
We are sorry you received a damaged product. Please email customer service at info@homebodybyuchis.com, as soon as possible. Please include “damaged product and order number” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, a description of the damage and photos.
What’s your return policy?
UNFORTUNATELY, AT THIS TIME WE ARE NOT ACCEPTING ANY RETURNS OR ISSUING ANY REFUNDS.
International shipping and orders:
Non-U.S. customers are responsible for any applicable duties and taxes associated with their purchase.
Technical
Do you have a phone number I can contact?
You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available.
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!
Product
Can Homebody by Uchis products be used for sensitive skin?
Please carefully review the ingredient list before purchasing the product. We also recommend you speak with your healthcare provider before purchasing.
Before using any products for the first time, we recommend that you do a patch test on your forearm in case of any skin sensitivities or reactions.